This solution is a first for the water industry, integrating customer engagement, water consumption data, leak resolution, billing information, and multi-channel electronic payment options into a unified customer portal. In addition to the customer facing elements of the solution, utility staff can also track payment delinquencies, deliver personalized communications to customers at risk of non-payment, and drive down collection costs while improving payment performance.
Unlike single-purpose online payment options, the WaterSmart solution engages water utility customers with detailed trending data on water consumption, money saving and property protecting recommendations, and alerts and notifications which supplement and inform the bill payment experience. The WaterSmart solution drives greater adoption of online payments, helps improve payment performance, drives down print and mail costs through paperless billing, and offers utilities and their customers best-in-class interchange fees.
