BusinessManagement & Leadership Share Email Article Share on LinkedIn Share on X Share on Facebook Tight Measures Sometimes when you give an inch the customer tries to take a mile. 3 MIN READ By Tad Troilo February 1, 2004 Tad Troilo is a manager for Cranmer’s Kitchens by Design in Yardley, Pa. 215.493.8600. E-mail: TadNT@aol.com.