Speed Limit

If you want to truly accommodate demanding customers, don't let them force you to shift into overdrive.

3 MIN READ
From file "044_pss" entitled "PSfline09.qxd" page 01

From file "044_pss" entitled "PSfline09.qxd" page 01

He pushed me, but I insisted, telling him by way of explanation that I once had a similar situation with Big Joe that caused a lot of problems. I thought he would press me to elaborate, but he just broke into a knowing grin.

“Oh yeah,” he said. “He’s always in a mad hot rush.”

Tad Troilo is a manager for Cranmer’s Kitchens by Design in Yardley, Pa. 215.493.8600. E-mail: TadNT@aol.com

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