Customer Satisfaction

Four Essential Tenets for Great Customer Service

When implemented well, these business beliefs will foster great customer relationships.

The Gap Trap: Who’s Your Customer? She May Not Be Where You’re Looking

Survey: Budget Is the Biggest Worry and Source of Frustration for Remodelers

IBS 2020: Communication, Fun, and Cohesion Create Strong Culture

IBS 2020: To Build Your Brand You Must Understand Your Customer

Time Back: Why Sekisui House Embraces ‘Slow and Smart’ In A Blisteringly Fast-Paced World

So You Can Talk, But Listening Is Key for Sales

IBS 2019: Customers Increasingly Expect Disruption of the Normal Experience

Amazon, Home Depot, and You

ProSales Four Under 40 Class of 2018: Julio Meza

Thea’s Mailbag: 2017’s Worst Reasons for Non-Payment

You’re in a Service Industry. Serve Your Employees First.

Thea’s Mailbag: How to Collect Payment with Compassion

To Improve Customer Satisfaction, Consistently Manage Expectations

Thea’s Mailbag: Handling Credit When a Sales Rep and Customer Are BFFs

Thea’s Mailbag: When to Ask for a New Credit Application

You Got the Sale. Now What?

Use These Five Metrics to Measure Your Customer Experience

Create a Better Customer Experience By Empowering Your Employees

Improve Customer Satisfaction in 2017 By Creating a Customer Journey Map

Escape the Sea of Sameness with a Killer Customer Experience

Your Most Terrifying Story, Just in Time for Halloween

The Five R’s of the Customer Experience

Are Customer Loyalty Programs Worth the Effort?

In Small Town America, Service Reigns Over Pricing

Charlie Gillman Fights the Retail Wars with Gusto

The Problem with Promising ‘ASAP’

For Sales Call Success, Take Note(s)

You’re Great at Business. But Are You Nice?

Performance, Availability Outrank Price Among Builders’ Product Selection Factors