Customer Service

A Building Material that Has Your Back

There’s only one sure way to end wood entry door callbacks and warranty claims.

A Deck Sill on a Steep Growth Trajectory?

This Transformative Material Helps Reduce Contractor Risk

Is the Deadbolt Dead?

Four Essential Tenets for Great Customer Service

The Gap Trap: Who’s Your Customer? She May Not Be Where You’re Looking

These Magic Words Multiply Entry Door Profits

Survey: Budget Is the Biggest Worry and Source of Frustration for Remodelers

Research: Licensing Status Not Important to Consumers

Presentations That Sell

Epicor Software Solutions Acquires Warehouse Management Solution Provider Majure Data

Have You Tried this Winning Sales Promotion Idea?

Four Under 40: Surprising Secrets of their Success

New Technology Can’t Replace Customer Service

How This Lone Star Dealer Separates Itself From the Competition

Thea’s Mailbag: Soothe Your Customers’ Fear of the Joint Check

Steves & Sons Donates 8,800 Doors to Virginia Habitat for Humanity

ProSales Four Under 40 Class of 2018: Julio Meza

Thea’s Mailbag: 2017’s Worst Reasons for Non-Payment

You’re in a Service Industry. Serve Your Employees First.

The Three C’s of Customers

Thea’s Mailbag: No, You Really Don’t Have to Take Back That Awful Customer

Thea’s Mailbag: How to Collect Payment with Compassion

To Improve Customer Satisfaction, Consistently Manage Expectations

Thea’s Mailbag: Payment Terms 101

Thea’s Mailbag: Handling Credit When a Sales Rep and Customer Are BFFs

Thea’s Mailbag: When to Ask for a New Credit Application

You Got the Sale. Now What?

Use These Five Metrics to Measure Your Customer Experience

Thea’s Mailbag: How to Handle the ‘You’ll Get Paid When We Do’ Line

Where Dealers Beat the Big Boxes on Service … Most Times

Create a Better Customer Experience By Empowering Your Employees

Improve Customer Satisfaction in 2017 By Creating a Customer Journey Map

Five Tried-and-True Tips to Protect Your Profit

Thea’s Mailbag: How to Make Your Customer Understand, and Stick To, Your Terms

Thea’s Mailbag: How to Get Your Company on Board with Changes to the Credit Department

Don’t Underestimate the Importance of Builder Education

Your Most Terrifying Story, Just in Time for Halloween

Thea’s Mailbag: Why Credit Managers Should Call on Customers

The Five R’s of the Customer Experience