Service Star

Even after six years of explosive growth that established Bradco Supply as a nationwide leader in categories including roofing and siding, the company maintains the feel of a small family business and remains focused on building relationships with customers and staff.

15 MIN READ
From file "043_PSs" entitled "PFbradco.qxd" page 01

From file "043_PSs" entitled "PFbradco.qxd" page 01

Each vehicle is on a preventive maintenance schedule, outsourced to garages that run second and third shifts to minimize downtime. To monitor the fleet’s life cycle and maintenance needs, Tremmel is piloting a secure, Internet-based management system. Two years in development, the system catalogs each vehicle’s specs and maintenance intervals, with alerts to schedule service. Tremmel is notified if a scheduled maintenance is missed. The system eliminates duplicate or incorrect maintenance, he says, and dramatically reduces paperwork.

Removing the administrative burden to scheduled maintenance has freed Bradco up to develop additional fleet-friendly services. For example, a monthly “air up” program ensures proper tire inflation, extending tire life. Tremmel also is rolling out a GPS system for the drivers. Dispatchers can see each driver’s location, give them turn-by-turn directions if they’re lost, or tell customers estimated delivery times. The system also measures speed and excessive downtimes.

“Things are going to break on trucks. It comes down to having newer equipment, having it well maintained, meeting the original manufacturer guidelines, and having a vendor network to support us,” he says. “That gives us the ability to have trucks ready when they’re needed.”

Bradco Supply’s millwork plant in Toms River, N.J., has helped the company expand its product line. In addition to residential and commercial roofing products, Bradco offers windows, doors, siding, decking, cabinets, and other related products. Barry Segal (left), named Bradco Supply Corp. after his son, Brad Segal (right). Together they are leading the business through a period of explosive growth. Bradco’s investments in new facilities, including custom millwork and door hanging shops (above) and kitchen showrooms, are opening up new remodeler and builder markets. New products, including doors, windows, and high-end roofing materials, will help Bradco maintain its 12 to 13 percent annual growth rate through the next five years. Bradco’s new GPS system for delivery drivers enables dispatchers to locate trucks, assist with directions, estimate arrival times, and monitor speed and excessive downtimes.

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